Denali Estate Shipping & Refund Policies
Denali Estate ships wine via FedEx, UPS and GLS. We typically ship orders on Mondays, Tuesdays, or Wednesdays, and orders typically ship within three business days of order placement, when weather conditions allow. We highly recommend using a business address for wine shipments. Please note FedEx and UPS will typically make three attempts to deliver your wine. After three unsuccessful attempts, the package will be returned to our warehouse, at which time you will need to pay a new shipping charge to cover the costs of reshipping the order.
To help protect the integrity of your wine order, we typically do not ship wine if the temperature at our warehouse, your shipping address, or anywhere along the shipping route is higher than 83 degrees or lower than 32 degrees. We will contact you via email should your order be placed on weather hold. Please contact us at email@example.com if you’d like to make alternate shipping arrangements.
A person age 21 years or older must present valid identification and sign for your wine shipment. By placing your order, you represent to Denali Estate that you are at least 21 years old and that the person to whom delivery will be made is at least 21 years old.
Return & Exchange Procedure
We are committed to producing high-quality wines. In the unlikely event a refund for or replacement of wine is necessary, we will issue a credit to the credit card used for the original purchase.
- Email us at firstname.lastname@example.org to indicate you want a refund or replacement.
- Please pack and seal the item(s) securely, preferably in its original packaging, unless it was damaged during shipping.
- If you are returning wine for refund, the shipment must be returned pre-paid.
- Denali Estate will make arrangements with a major carrier such as FedEx or UPS to pick up defective wines being returned for replacement. Replacement wine will be shipped at no cost to you.